This time, we will explain about "qualva", a chatbot service that can be used at MakeShop. We will introduce the overview and features of "qualva".
【table of contents】
■What is “qualva”?
Qualva is a chatbot service that replaces existing web forms and improves CVR. When using web forms, there are limits to EFO. Qualva is a service developed as an interface that is easier to input than web forms. It can be installed at conversion points such as document requests, reservations, and purchases.
(Image source: https://qualva.com/ )
■ Features of "qualva"
Let us introduce you to the features of "qualva".
1. A chatbot specialized for acquiring new customers. It supports multiple languages and can automatically display the language the user is using on their communication device. It also supports AI voice recognition. For overseas users, where voice input is more common than in Japan, having a chatbot capable of AI voice recognition can significantly reduce the burden compared to inputting information into a web form.
In addition, the app is equipped with a function to prevent users from abandoning the site, such as instantly restoring the information they previously entered when they return to the browser even if they close it while entering information, reducing the burden of inputting information on users and increasing conversion rates.
2. User-friendly user interface
The UI designer continues to make improvements to ensure a comfortable operation. The design can be freely customized, and you can choose from 15 color patterns to create a design that suits your company.
3. Visualize user information The current situation can be grasped on the dashboard screen, so you can immediately take the next action. The dashboard can be viewed not only from a PC, but also from a tablet or smartphone.
■ Function introduction
Let us introduce the main features of "qualva".
1. In-chat payment feature
2. Chatbot display analysis function (choice history and dropout analysis)
3. Chat AB testing feature
■About costs
Initial cost: 250,000 yen and up
Monthly fee: Please inquire Contract period: 3 months and up
What did you think?
This time we introduced the chatbot service "Qualva." If you are considering introducing a chatbot, please make use of it.
If you would like more detailed information or case studies, please feel free to contact Formix.
■Operating company introduction
FORMICK is an official partner of "MakeShop" and "Cloud EC" .
Of course, it is possible to switch from other platforms to "MakeShop" or "Cloud EC", but for customers who say "This is my first time building an online store, but I'd like to give it a try," we can also make suggestions regarding the initial construction.
Please feel free to contact us regarding post-publication operations.
▶For more information on EC operation support, click here
Author: Yonechi
A director with a strong love for Mont Blanc. A fan of Atesway.
